Customer Service Representative

Regency-Management-Services-1; Ashbox (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, and Vision coverage

401(k) retirement plan

Employer-paid Life Insurance with opt.

Paid Vacation, PTO, and Holidays

Employee Assistance Program

Employee discounts on furniture, home,

Career advancement opportunities

Job summary

Regency Management Services is hiring a Customer Care Representative to be the trusted voice for our customers. You will handle inquiries across phone, email, and chat, resolving concerns with empathy and efficiency while updating accounts and processing orders.

We value clear communication, a customer-first mindset, and the ability to multitask in a fast-paced environment. Prior call center or customer service experience is preferred but not required.

Qualifications

• Strong communication and interpersonal abilities for customer interactions.
• Problem-solving skills with a customer-first approach.
• Solid time management and multitasking capabilities.
• Proficiency with computers and customer management software.
• Attention to detail and accurate documentation of interactions.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve questions and issues with professionalism and empathy.
• Provide accurate product, policy, and procedure information.
• Process orders, returns, exchanges, and account updates.
• Document interactions accurately in company systems.
• Follow up to ensure complete resolution and satisfaction.
• Collaborate with internal departments to resolve complex concerns.
• Maintain knowledge of products, services, and promotions.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Time management

Positive attitude

Attention to detail

Customer-first mindset

Tools

CRM software

Computer proficiency

Job description

Make Every Customer Interaction Count!Are you passionate about helping people and creating exceptional customer experiences? Join our team as a Customer Care Representative, where you'll be the trusted voice of our company and play an important role in building lasting customer relationships.This is more than just answering calls; it's an opportunity to make a positive impact by resolving concerns, providing solutions, and ensuring every customer feels valued. If you're a great communicator who enjoys problem-solving and thrives in a fast-paced environment, we'd love to meet you!Come Grow With Us Today!Key ResponsibilitiesRespond promptly to customer inquiries via phone, email, and chatResolve customer questions, concerns, and complaints with professionalism, empathy, and efficiencyProvide accurate information regarding products, services, policies, and proceduresProcess orders, returns, exchanges, and account updatesDocument customer interactions accurately within company systemsFollow up with customers to ensure complete resolution and satisfactionPartner with internal departments to resolve complex customer concernsMaintain a strong understanding of company products, services, and current promotionsDeliver a positive, professional experience with every customer interactionWhat We're Looking ForOutstanding communication and interpersonal skillsStrong problem-solving and conflict-resolution abilitiesExcellent time management and multitasking skillsProficiency with computers and customer management softwareStrong attention to detail and organizational skillsPositive attitude with a customer-first mindsetPrevious customer service or call center experience is preferred but not requiredWhy You'll Love Working With UsCompetitive payComprehensive Medical, Dental, and Vision coverage401(k) retirement planEmployer-paid Life Insurance with optional supplemental coveragePaid Vacation, PTO, and HolidaysEmployee Assistance ProgramPaid training and ongoing professional developmentRecognition and reward programsGenerous employee discounts on furniture, mattresses, and home décorOpportunities for career advancement within our family of brandsApply Today!Regency Management Services is an Equal Employment Opportunity ("EEO") / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#MPR25