Customer Care Specialist — Problem Solver

Aftermarket Performance Group; Silverdale (WA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and health insurance

401(k) with company match

Paid Time Off

Short and long-term disability

Life insurance

Job summary

Aftermarket Performance Group in Silverdale, WA, is seeking a Customer Service Representative to join their dynamic team. This role involves providing exceptional support to customers and resolving inquiries while contributing to a positive workplace culture.

The ideal candidate will be experienced in customer service, possess strong communication skills, and thrive in a fast-paced environment. AMPG offers competitive benefits such as medical insurance, 401(k) with a match, and paid time off.

Qualifications

• Proven experience in customer service is required.
• Comfortable performing retentive tasks and activities.
• Must work independently and as part of a team.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Manage and resolve customer complaints effectively.
• Process customer orders accurately and timely.
• Maintain records of customer interactions.
• Collaborate with internal teams to address customer questions.

Skills

Excellent verbal and written communication skills

Strong problem-solving skills

Proficiency with computer systems

Ability to handle difficult situations

Experience in a call center or retail environment

Education

High school diploma or equivalent

Tools

MS Office

CRM software

Job description

Aftermarket Performance Group in Silverdale, WA, is seeking a Customer Service Representative to join their dynamic team. This role involves providing exceptional support to customers and resolving inquiries while contributing to a positive workplace culture.

The ideal candidate will be experienced in customer service, possess strong communication skills, and thrive in a fast-paced environment. AMPG offers competitive benefits such as medical insurance, 401(k) with a match, and paid time off.