Customer Service Rep

Fleet Service Auto & Truck Repair; Everett (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

Paid time off (PTO)

401(k) with company match

Annual holiday bonus

Paid vacations

Paid holidays

Paid training

Job summary

Fleet Service Auto & Truck Repair in Everett, WA, is seeking an enthusiastic full-time Automotive Customer Service Representative. In this entry-level position, you will handle customer inquiries, schedule appointments, and assist in the repair process while enjoying a competitive salary of $40,000 to $60,000.

With a focus on customer service, you will be trained to provide excellent support and communication, contributing to a positive service experience. Enjoy a Monday-to-Friday schedule with various shifts available.

Qualifications

• Excellent interpersonal and communication skills are essential.
• Strong typing abilities required for accurate data entry.
• Must have a valid Washington driver's license.

Responsibilities

• Be the first point of contact for customers, answering phone calls.
• Schedule appointments and ensure accurate data entry.
• Assist with invoicing and keep customers informed about vehicle status.

Skills

Strong typing abilities

Excellent interpersonal and communication skills

Great emotional intelligence

Multitasking skills

A positive work attitude

Valid Washington driver's license

Job description

Benefits

• Health, dental, vision, and life insurance
• Paid time off (PTO)
• 401(k) with company match
• Annual holiday bonus
• Paid vacations
• Paid holidays
• Paid training

Fleet Service Auto & Truck Repair, located in Everett, WA, is looking for an enthusiastic and driven full‑time Automotive Customer Service Representative to join our family! This entry‑level position offers enormous growth opportunities while enjoying a competitive salary ranging from $40,000 to $60,000 per year and an array of amazing company‑wide benefits.

As our Automotive Customer Service Representative, you will have access to the best training program available, with opportunities for continued learning and development. You will be the first point of contact for our customers, handling everything from answering phone calls and scheduling appointments to ensuring accurate data entry and maintaining seamless communication throughout the service process. Your role will evolve as you gain experience, and you will be trained to assist with parts reconciliation, manage customer inquiries, and support our service advisors in handling all facets of the repair process. Each day you will have the opportunity to provide exceptional customer service, assist with invoicing, and ensure customers are kept informed about the status of their vehicles, creating a positive experience from start to finish.

YOUR DAY-TO-DAY

This is a full‑time entry‑level position, offering a Monday‑through‑Friday schedule with 8‑hour shifts. Multiple full‑time shifts are available, with work hours from 7:00 AM – 5:30 PM or 7:30 AM – 5:00 PM.

Qualifications For Success

• Strong typing abilities
• Excellent interpersonal and communication skills
• Great emotional intelligence
• Multitasking skills
• A positive work attitude
• Valid Washington driver's license

Learn About Us

Our fantastic team at Fleet Service Auto & Truck Repair has been providing 5‑star auto repairs and customer service since long before Google was even around. Established in 1976, our award‑winning shop does it all, from troubleshooting and preventive maintenance to complex repairs and replacements. The core of our long‑term success has always been our team and our culture. We work hard here, but we know how to balance hard work with well‑deserved downtime, and we offer our employees weekends off so they can enjoy a healthy work‑life balance. We also offer great pay and holiday bonuses to help ease the wallet during the gift‑giving season. Our employees have all the tools and training they need to succeed, making us a great place for both newcomers and experienced pros to build a future.

TAKE THE NEXT STEP!

Our initial application process is quick, easy, and mobile‑friendly. Apply today as an Automotive Customer Service Representative and start your journey with a company that values your growth and success.

Salary: $40,000 – $60,000 per year