Customer Service Representative

Insight Global; Renton (WA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA options

FSA options

DCFSA options

401k with employer matching

Paid time off

Job summary

Insight Global is recruiting for a Customer Center Specialist at a Fortune 500 company in the Seattle area. You will identify resources for prognostic services, contact owners and dealers, and coordinate scheduling and updates with customers and internal teams.

The role requires 1–2 years in customer service, strong organizational skills, and the ability to work flexible shifts including nights and weekends. Salesforce experience is a plus.

Qualifications

• 1–2 years in a professional customer service role.
• Exceptional customer service skills with ability to handle difficult situations.
• Strong PC capabilities and good organizational skills.
• Self-starter who can work with limited supervision.
• Ability to work a flexible shift including nights/weekends/holidays.

Responsibilities

• Research vehicles eligible for prognostic services.
• Contact owners, fleets, and dealers to determine best action.
• Determine and deploy appropriate service resources.
• Monitor job progress and provide updates to customers.
• Document details of each activity related to incidents.
• Communicate with team members to ensure correct actions are taken.
• Provide non-emergency service scheduling.

Skills

1-2 years experience

Exceptional customer service

Strong PC skills

Good organizational skills

Self-starter

Flexible shifts

Bilingual (optional)

Education

Bachelor's degree or pursuing

Tools

Salesforce

Job description

Shift Times: varying range of morning, evening schedules

Must-Haves

• 1-2 years of experience in a professional customer service role
• Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations
• Strong PC capabilities
• Good organizational skills with the ability to effectively prioritize
• Self-starter who is effective in working under limited supervision
• Ability to work a flexible shift including nights, weekends, and/or holidays

Plusses

• Bilingual (Spanish, French or Punjabi) a plus but not required
• Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
• Bachelor's degree or actively pursuing
• Experience with SalesForce or other CRM experience desired

Responsibilities

• Research vehicles that are eligible for prognostic services
• Contact owners, fleets, and dealer to determine the best course of action
• Determine and deploy the appropriate service resources
• Monitor job progress and provide timely updates to our customers
• Document details of each activity associated with each incident
• Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer
• Provide non-emergency service scheduling 

Description

A Fortune 500 company in the greater Seattle area is the global provider of aftermarket parts and services to support their dealers worldwide. This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world-class customer centers that deliver industry-leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. As a Customer Center Specialist, you will provide excellent service to our customers by identifying and deploying the best resources for their specific needs. You will arrange emergency roadside service through our network of service providers, driving business to our world-class dealers and products. This key role is a great way to learn about this company from the front lines and gain useful insights. You will support essential drivers daily, positively impacting their business, our business, and the well-being of the greater supply chain.

Benefits packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law

• medical insurance
• dental insurance
• vision insurance
• HSA account options
• FSA account options
• DCFSA account options
• 401k retirement account access with employer matching
• paid sick leave
• other paid time off as provided by applicable law