Customer Support Specialist

Premier Performance LLC; Silverdale (WA); On-site; Full time

Job description

Customer Service Representative

Monday-Friday 8:00am-5:00pm

Join our dynamic team in Silverdale, WA, as a Customer Service Representative and play a vital role in delivering exceptional support to our valued customers. This position offers an engaging work environment where your communication skills and problem‑solving abilities will directly impact customer satisfaction and loyalty. We are committed to fostering a positive workplace culture that encourages growth, collaboration, and professional development.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, internet, and fax regarding products, pricing, and related questions.
• Manage and resolve customer concerns, complaints, and issues efficiently, ensuring a positive customer experience.
• Process customer orders accurately and timely, coordinating with other departments to confirm product availability and delivery details.
• Collaborate with internal teams and business partners to address customer questions and resolve issues effectively.
• Maintain detailed records of customer interactions and transactions for quality assurance and continuous improvement.

We value our employees and are dedicated to creating a supportive, inclusive workplace that promotes career growth and development. If you are passionate about helping others and thrive in a customer‑focused environment, we encourage you to apply and become part of our team.

Skills and Qualifications

• High school diploma or equivalent; additional customer service or related training is a plus.
• Proven experience in customer service, preferably in a call center or retail environment.
• Excellent verbal and written communication skills.
• Proficiency in reading and speaking English.
• Strong problem‑solving skills and the ability to handle difficult situations with professionalism.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Proficiency with computer systems, including MS Office and customer relationship management (CRM) software.

Work Environment

• Ability to work at a desk with extended periods of sitting and standing.
• Comfortable performing retentive tasks and activities.

Benefits

• Medical, dental, and health insurance.
• 401(k) with company match and immediate vesting.
• PTO (Paid Time Off).
• Short‑term and Long‑Term Disability.
• Life Insurance and more.

Must pass a pre‑employment background check and drug test where applicable upon hire (not all charges disqualify you for employment).

APG is an equal opportunity employer. This job description is subject to change without notice. This description is intended to explain the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in this position.