Customer Care Specialist — Orders & Support

Mygrant Glass Company; Reno, Northern (NV, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Mygrant Glass is seeking a Customer Service Representative in Reno, NV to serve as the first point of contact for clients, handling orders, inquiries, and payments while supporting branch operations. The role emphasizes accuracy, courtesy, and timely service within a fast-paced environment.

You will assist with returns, account management, and inventory coordination, contributing to Mygrant’s high standards of service and operational excellence. An equal opportunity employer commitment is noted.

Qualifications

• Professional demeanor with superior telephone and people skills.
• Able to communicate clearly and multi-task.
• General knowledge of Microsoft products and typing 30 wpm preferred.

Responsibilities

• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Assist with inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Manage customer accounts with discretion and elevate customer concerns as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
• Keep records of customer interactions, process customer accounts and file documents.
• Manage large amounts of incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.

Skills

Telephone skills

Communication

Organization

MS Office

Typing 30 wpm

Team player

Conflict resolution

Learning mindset

Patience

Time management

Tech proficient

Education

High School Diploma/GED

Job description

Mygrant Glass is seeking a Customer Service Representative in Reno, NV to serve as the first point of contact for clients, handling orders, inquiries, and payments while supporting branch operations. The role emphasizes accuracy, courtesy, and timely service within a fast-paced environment.

You will assist with returns, account management, and inventory coordination, contributing to Mygrant’s high standards of service and operational excellence. An equal opportunity employer commitment is noted.