Customer Experience Specialist – Auto Glass Support

Mygrant Glass; Belleville (NJ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Flexible Spending Plan

Health Savings Plan

Dental Insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

401K with matching

Overtime Pay

Job summary

Mygrant Glass is seeking a Customer Service Representative in Belleville, NJ to manage orders, returns and inquiries for auto glass customers. You will handle daily deposits, assist with inventory, and support customers via phone and in person.

Ideal candidates have strong telephone skills, clear communication, and the ability to multitask in a fast-paced environment. Non-exempt, full-time position with benefits and growth opportunities.

Qualifications

• Professional demeanor with superior telephone and people skills.
• Able to communicate clearly and effectively.
• Must be organized and able to multi-task.
• Type 30 wpm (preferred).
• Ability to work collaboratively in a team environment.
• Excellent at resolving customer conflict.
• Willing to learn and follow directives.
• Exhibit patience and attentiveness.
• Impeccable time management with follow through.

Responsibilities

• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Assist with inventory - interact with warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Manage customer accounts with discretion and escalate customer concerns as needed.
• Handle customer complaints and provide solutions within time limits; follow up.
• Keep records of customer interactions, process customer accounts and file documents.
• Manage large amounts of incoming phone calls.
• Develop working knowledge of evolving products and services to better serve customers.

Skills

Professional demeanor

Telephone skills

Clear communication

Multi-tasking

Microsoft Office

Typing 30 wpm

Team collaboration

Customer conflict resolution

Patience

Attention to detail

Education

High School Diploma, GED or equivalent

Tools

Microsoft Office

Job description

Mygrant Glass is seeking a Customer Service Representative in Belleville, NJ to manage orders, returns and inquiries for auto glass customers. You will handle daily deposits, assist with inventory, and support customers via phone and in person.

Ideal candidates have strong telephone skills, clear communication, and the ability to multitask in a fast-paced environment. Non-exempt, full-time position with benefits and growth opportunities.