Bilingual Customer Service Representative - B030

Mygrant Glass; Salt Lake City (UT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Vision

Life insurance

FSA plans

Holiday, sick, and vacation days

Job summary

Mygrant Glass in Salt Lake City, UT is hiring a bilingual (Spanish/English) Customer Service Representative to be the first point of contact for customers. You will handle calls, process orders and payments, and coordinate with the warehouse and branch operations to ensure accurate, timely service.

We value clear communication, problem-solving, and teamwork, with a schedule that includes M-F days and rotating Saturdays.

Qualifications

• Bilingual Spanish/English required or strong proficiency.
• Prior customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Handle customer calls and in-person inquiries.
• Process orders and payments accurately and promptly.
• Coordinate with warehouse and branch teams to ensure smooth operations.
• Maintain customer accounts and resolve issues or complaints.
• Record and file customer interactions and transactions.

Skills

Bilingual Spanish/English

Customer service

Telephone skills

Multi-tasking

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salt Lake City, UT, US

Now Hiring: Bilingual (Spanish/English) Customer Service Representative
Location: Salt Lake City, UT | Schedule: Full-Time, Non-Exempt

Serve with Excellence. Support with Care.
At Mygrant Glass, we’re looking for a dependableCustomer Service Representative to provide outstanding support to our customers and branch operations. In this role, you’ll be the first point of contact for both English- and Spanish-speaking clients—handling calls, processing orders and payments, and ensuring professional, accurate, and timely service.

Beyond the front desk, you’ll assist with returns, account management, and coordination with the warehouse team to maintain smooth and efficient operations. As a key member of our branch team, you’ll communicate clearly, problem-solve effectively, and deliver the exceptional service that defines Mygrant Glass.

We also value fair and competitive pay rates.

Where a pay band is provided, actual pay may be above the listed range based on the individual's experience, education, certifications, knowledge, skills, and geography/work location. The listed range reflects what we reasonably expect to pay for this opportunity at the time of posting.

Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local law. Base pay does not include other forms of compensation. Mygrant Glass is proud to offer its employees a comprehensive benefits package including:

• Medical
• Vision
• Life insurance
• FSA plans
• Holiday, sick, and vacation days

Customer Service Representative

Non-Exempt

ReportsTo: Branch Manager

Schedule: M-F Dayshift w/ rotating Saturdays

POSITIONSUMMARY:

A Customer Service Representative works with clients who have orders, complaints or require information about products/servicespurchasedfrom the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

ESSENTIAL JOB FUNCTIONS :

• The following responsibilities are subject to change based on the needs of the company and the employee level.
• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits withaccuratedata entry.
• Assistwith inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information andassistance.
• Manage customer accounts with discretion and ***escalate customer concerns as needed.***
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
• Keep records of customer interactions, process customer accounts and file documents.
• Managelarge amountsof incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.

PROFESSIONAL EXPERIENCE, SKILLS, ABILITIES:

• Professional demeanor with superior telephone and people skills.
• Able to communicate clearly.
• Must be organized and able to multi-task.
• General knowledge of Microsoft products.
• Type 30 wpm (preferred).
• Ability to work collaboratively in a team environment.
• Excellent at resolving customer conflict.
• Willingto learn and follow directives.
• Exhibit patience and attentiveness.
• Exceptional time management skills with impeccable follow through.
• Technologically proficient.

EDUCATION REQUIREMENTS

• High School Diploma, GED or equivalentpreferred.

PHYSICAL DEMANDS

This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); and/or assembly or fabrication of parts at distances close to the eyes; Ability to perceive the nature of sounds at normal speaking levels with or without correction, and making fine discriminations in sound; Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects; Must be able to remain in a stationary position and/or upright, for prolonged periods of time, traverse stairs, maneuver in tight spaces, reach overhead, squat, bend, kneel, stoop, and crouch occasionally during 8-10-hour work shift.

OTHER:

Mygrant Glass Company is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminateon the basis ofrace, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Mygrant Glass Company will provide reasonable accommodation(s) to all qualified applicants and employees with disabilities, where their disability affects the performance of their essential job functions, except when doing so would result in undue hardship.

This job description is subject to change at any time by the Company.

We do not accept resumes or applications submitted through recruitment agencies. All applications should be submitted directly by the candidate themselves. Additionally, if we were not aware of your agency involvement prior to receiving the resume or application, please understand that we will not be bound by any agency terms or conditions.