Customer Care Specialist — Order & Support

Fire Mountain Gems and Beads, Inc.; Grants Pass (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Fire Mountain Gems and Beads, Inc. is seeking a dedicated Customer Service Representative to join our team in Grants Pass, Oregon.

You will handle orders, answer inquiries, resolve issues, and provide information about our products and services to ensure a positive customer experience. The role emphasizes clear communication, problem solving, and the ability to multitask across several software applications, with a preference for candidates who are bilingual in English and Spanish.

Qualifications

• 1+ years of customer service experience; office, hospitality, retail, etc.
• Clear and concise oral and written communication skills, including the ability to ask qualifying questions to resolve issues
• Courteous and professional in external and internal communication
• Listening Skills with a focus on understanding various questions about products, online ordering, etc.
• Confidentiality skills
• Ability to follow call guidelines while maintaining a friendly professionalism; empathetic to customers’ needs
• Computer and keyboarding skills sufficient to record information from the customer in an accurate and efficient manner
• Ability to multitask, prioritize, and manage time effectively
• Be receptive to performance evaluations and call improvement suggestions
• Bilingual in English and Spanish is a plus, but not required

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, in a friendly, professional, and positive manner
• Handle customer complaints, provide appropriate solutions and alternatives within set time limits; follow up to ensure resolution
• Maintain customer accounts, place customer orders, catalog requests, and correction orders utilizing our specialized order-taking software
• Utilizing customer service software to input products, research questions, and resolve issues about our extensive product list
• Interacting with customers and supervisors while utilizing several computer applications simultaneously
• Offering product suggestions accurately, utilizing various catalogs and programs for assistance
• Utilizing the computer and our website for product research and customer solutions
• Filling out all applicable forms accurately and neatly
• The ability to problem solve issues thoroughly, accurately and with solid written and verbal communication.

Skills

Customer service

Communication

Listening

Multitasking

Confidentiality

Bilingual

Job description

Fire Mountain Gems and Beads, Inc. is seeking a dedicated Customer Service Representative to join our team in Grants Pass, Oregon.

You will handle orders, answer inquiries, resolve issues, and provide information about our products and services to ensure a positive customer experience. The role emphasizes clear communication, problem solving, and the ability to multitask across several software applications, with a preference for candidates who are bilingual in English and Spanish.