Customer Care Specialist - Orders, Records & Inquiries

Express Employment Professionals - Cincinnati East; Ypsilanti (MI); On-site; USD 21,000 - 29,000; Full time

Job summary

Express Employment Professionals of Ann Arbor is seeking a Customer Service Representative in Ypsilanti, MI. You will respond to inquiries, manage customer records, and handle shipping/tracking data entry to support accurate reporting and timely resolutions.

The role requires 1-3 years of customer service experience, basic QuickBooks skills, and a high school diploma. Typical hours are Monday–Friday, with an $18.00 hourly rate in the Ypsilanti area.

Qualifications

• 1-3 years of experience in customer service, sales, or clerk roles.
• Basic QuickBooks experience required.
• HS diploma

Responsibilities

• Respond to customer inquiries professionally via verbal and written communication, addressing warranties, returns, replacements, and refunds.
• Maintain accurate customer records and process data entry for shipping and tracking (USPS, UPS, FedEx).
• Generate and update reports while supporting receiving and marketing departments as needed.
• Ensure timely and effective resolution of customer concerns, aligning with company policies and standards.

Skills

Customer service exp

Data entry

Shipping/Tracking reports

Education

HS diploma

Tools

QuickBooks

Job description

Express Employment Professionals of Ann Arbor is seeking a Customer Service Representative in Ypsilanti, MI. You will respond to inquiries, manage customer records, and handle shipping/tracking data entry to support accurate reporting and timely resolutions.

The role requires 1-3 years of customer service experience, basic QuickBooks skills, and a high school diploma. Typical hours are Monday–Friday, with an $18.00 hourly rate in the Ypsilanti area.