Customer Service Representative 98:30am – 5:00pm)

Express Employment Professionals - Cincinnati East; Ypsilanti (MI); On-site; USD 21,000 - 29,000; Full time

Job summary

Express Employment Professionals of Ann Arbor is seeking a Customer Service Representative in Ypsilanti, MI. You will respond to inquiries, manage customer records, and handle shipping/tracking data entry to support accurate reporting and timely resolutions.

The role requires 1-3 years of customer service experience, basic QuickBooks skills, and a high school diploma. Typical hours are Monday–Friday, with an $18.00 hourly rate in the Ypsilanti area.

Qualifications

• 1-3 years of experience in customer service, sales, or clerk roles.
• Basic QuickBooks experience required.
• HS diploma

Responsibilities

• Respond to customer inquiries professionally via verbal and written communication, addressing warranties, returns, replacements, and refunds.
• Maintain accurate customer records and process data entry for shipping and tracking (USPS, UPS, FedEx).
• Generate and update reports while supporting receiving and marketing departments as needed.
• Ensure timely and effective resolution of customer concerns, aligning with company policies and standards.

Skills

Customer service exp

Data entry

Shipping/Tracking reports

Education

HS diploma

Tools

QuickBooks

Job description

Customer Service Representative

A company in Ypsilanti is seeking a customer service rep. You’ll be responsible for updating customer records and tracking unresolved customer orders.

What you’ll be doing as the Customer Service Representative

• Respond to customer inquiries professionally via verbal and written communication, addressing warranties, returns, replacements, and refunds.
• Maintain accurate customer records and process data entry for shipping and tracking (USPS, UPS, FedEx).
• Generate and update reports while supporting receiving and marketing departments as needed.
• Ensure timely and effective resolution of customer concerns, aligning with company policies and standards.

What we look for in a Customer ServiceRepresentative

• 1-3 years of experience in customer service, sales, or clerk roles
• Basic QuickBooks experience required
• HS diploma

Additional information for the Customer Service Representative

• $18.00 hourly
• Monday-Friday, 8:30am – 5:00pm
• Ypsilanti, 48197

About Express Employment Professionals:

As one of the leading staffing companies in North America, Michigan, and Washtenaw County, we’re ready to help you take the next step in your career. Express Employment Professionals of Ann Arbor works with job seekers to help find the right job for their skills and experience. We specialize in long-term, contract-to-hire and professional search opportunities within Office Services, Accounting, Administration, HR, IT, Skill Trades and Light Industrial. By working with Express Employment Professionals of Ann Arbor, you are eligible to receive full benefits during your employment. Here at Express Employment Professionals of Ann Arbor, our mission is to put more people to work today than we did yesterday. This mission is driven by a passion for people, and a passion to enrich the lives of those we encounter everyday through a high level of integrity and quality of service.