Customer Care Specialist – Onsite, Walla Walla

Basin Disposal; Walla Walla (WA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental / Vision Insurance

401(k) Retirement Plan

Company-Sponsored Retirement Plan

Job summary

Basin Disposal in Walla Walla, WA is seeking a customer-oriented Service Representative to handle inquiries, provide product information, and resolve issues with accuracy and empathy. You will act as a liaison for customer accounts and strive to deliver excellent service at every interaction.

Work hours are Monday–Friday, 8:00am–5:00pm, on-site at WAL Office. The role emphasizes clear communication, problem solving, and maintaining high customer satisfaction with benefits like health and

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or GED.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Skills

Customer support experience

Phone skills

Customer orientation

Communication skills

Time management

Education

High School Diploma or GED

Job description

Basin Disposal in Walla Walla, WA is seeking a customer-oriented Service Representative to handle inquiries, provide product information, and resolve issues with accuracy and empathy. You will act as a liaison for customer accounts and strive to deliver excellent service at every interaction.

Work hours are Monday–Friday, 8:00am–5:00pm, on-site at WAL Office. The role emphasizes clear communication, problem solving, and maintaining high customer satisfaction with benefits like health and