Customer Care Specialist - Multichannel Support

BASIN DISPOSAL OF WASHINGTON LLC; Walla Walla (WA); On-site; USD 28,000 - 32,000; Full time

Job summary

Basin Disposal of Washington LLC is seeking a customer service representative to act as a liaison, provide product/service information, and resolve customer issues with accuracy and empathy. You will manage calls, document interactions and keep customer accounts current, while meeting service targets and maintaining high satisfaction.

The role emphasizes problem-solving, attentiveness, and strong communication as you support customers via phone, email, and in person as needed.

Qualifications

• Proven customer support experience required.
• Strong phone contact handling and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task and manage time effectively.
• High school diploma required.

Responsibilities

• Handle large volumes of incoming calls and assess customer needs.
• Provide accurate information using approved tools and resources.
• Document interactions and update customer accounts accurately.
• Resolve complaints and follow up to ensure resolution.
• Meet service metrics and call handling quotas.
• Escalate priority issues when needed.

Skills

Customer support experience

Active listening

Strong communication

Phone etiquette

Time management

Attention to detail

Education

High school diploma

Job description

Basin Disposal of Washington LLC is seeking a customer service representative to act as a liaison, provide product/service information, and resolve customer issues with accuracy and empathy. You will manage calls, document interactions and keep customer accounts current, while meeting service targets and maintaining high satisfaction.

The role emphasizes problem-solving, attentiveness, and strong communication as you support customers via phone, email, and in person as needed.