Customer Care Rep

Sage-Surfaces; Conroe (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health insurance

Dental and vision coverage

Paid time off and holidays

Retirement plan with company match

Professional development opportunities

Job summary

Sage-Surfaces in Conroe, TX is seeking a Customer Care Rep to be the first point of contact for customers across phone, email, chat, and social media. You will resolve inquiries, maintain CRM records, and collaborate with other teams to meet customer needs.

The role requires 1+ year of customer service experience, strong communication, and flexibility to work evenings and weekends. Benefits include health, dental, vision, PTO, holidays, retirement plan, and development opportunities.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service or support experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Empathy and patience when working with customers.
• Willingness to work flexible hours, including evenings and weekends when needed.

Responsibilities

• Serve as the first point of contact for customers via phone, email, chat, and social media.
• Respond to inquiries and resolve issues in a timely and professional manner.
• Maintain detailed records of customer interactions in the CRM system.
• Provide accurate information about products and services.
• Collaborate with other departments to address customer needs.
• Gather feedback to support service improvements and participate in ongoing training.

Skills

Communication skills

Customer service

Problem solving

Time management

Education

High school diploma or equivalent

Associate degree or higher

Tools

CRM software

Microsoft Office

Job description

Customer Care Rep in Conroe, TX!

Why You'll Love This Role:

This full-time office position offers a competitive salary commensurate with experience, as well as a comprehensive benefits package including health, dental, and vision insurance, paid time off and holidays, a retirement savings plan with company match, and professional development opportunities. This role is an excellent opportunity for an individual who values professionalism, enjoys working with people, and is committed to delivering a high standard of customer support.

YOUR DAY-TO-DAY:

This is a full-time customer service position. Candidates should be prepared to work standard business hours with flexibility to cover evenings and weekends as customer needs arise.

In this Customer Care Rep role, you will serve as the first point of contact for customers, providing support across phone, email, chat, and social media. Each day will involve responding to inquiries, resolving issues in a timely and professional manner, and maintaining detailed records of customer interactions in the CRM system. You will use your knowledge of products and services to provide accurate information, while working closely with other departments to address customer needs. Additionally, you will gather feedback to support service improvements and participate in ongoing training to strengthen your skills and knowledge.

REQUIREMENTS:

• High school diploma or equivalent
• 1+ years of customer service or support experience
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Proficiency with CRM software and Microsoft Office Suite
• Ability to multitask and manage time effectively
• Empathy and patience when working with customers
• Willingness to work flexible hours, including evenings and weekends when needed

Preferred:

• Associate degree or higher
• Experience with helpdesk or customer support platforms
• Familiarity with live chat and social media support channels
• Bilingual speaking abilities