Customer Service Pro — Call Center & Chat

Paycom - ATS; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Connexus Resource Group is seeking a Customer Service Representative - Call Center Agent to support customers through inbound and outbound calls, emails, and live chat, delivering professional, solution-focused assistance in a fast-paced environment.

Ideal candidates are strong communicators with a customer-first mindset, able to multitask across multiple systems, maintain a positive attitude, and ensure accurate documentation and timely follow-up to resolve issues.

Qualifications

• Previous customer service experience preferred.
• Call center experience preferred.
• Strong communication and interpersonal skills.
• Positive, upbeat, and customer-focused personality.
• Self-motivated with strong problem-solving abilities.
• Comfortable multitasking across multiple systems and platforms.
• Excellent grammar, punctuation, and spelling skills.
• Basic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPM.

Responsibilities

• Answer inbound and outbound customer calls, emails, and live chats.
• Professionally assist customers with questions, concerns, and account-related inquiries.
• Identify, escalate, and document priority issues when necessary.
• Follow up on complex customer interactions to ensure resolution.
• Accurately record customer interactions and account details across multiple systems.
• Build rapport with customers through positive, solution-focused communication.

Skills

Customer service experience

Call center experience

Strong communication skills

Multitasking

Positive attitude

Job description

Connexus Resource Group is seeking a Customer Service Representative - Call Center Agent to support customers through inbound and outbound calls, emails, and live chat, delivering professional, solution-focused assistance in a fast-paced environment.

Ideal candidates are strong communicators with a customer-first mindset, able to multitask across multiple systems, maintain a positive attitude, and ensure accurate documentation and timely follow-up to resolve issues.