Customer Care Specialist - Multichannel Support

Domino's; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

Domino's in Winter Garden, FL is seeking a friendly Customer Service Representative to join our team. In this role you will help customers by answering calls, emails, and chats, and by guiding them through order processing and account management.

You will escalate complex problems to the right departments, maintain thorough records, and work with teammates to ensure consistent service. Ongoing training ensures you stay informed about our products, services, and policies.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• High school diploma or equivalent.
• Flexibility to work various shifts, including weekends and holidays, as needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
• Assist customers with product information, order processing, and account management.
• Identify and elevate complex issues to appropriate departments when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure consistent, high-quality customer experiences.
• Stay updated on company products, services, and policies to provide accurate information.
• Participate in ongoing training and development programs to enhance customer service skills.
• Contribute to a positive work environment by maintaining a supportive and customer-focused attitude.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Empathy

Education

High school diploma or equivalent

Job description

Domino's in Winter Garden, FL is seeking a friendly Customer Service Representative to join our team. In this role you will help customers by answering calls, emails, and chats, and by guiding them through order processing and account management.

You will escalate complex problems to the right departments, maintain thorough records, and work with teammates to ensure consistent service. Ongoing training ensures you stay informed about our products, services, and policies.