Customer Service Specialist — Flexible Hours

Dominos; Florida; In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

Domino's in Ocoee, Florida is seeking a friendly Customer Service Representative to join our team. You will assist customers by phone, email, and chat, resolve issues, and ensure accurate processing of orders and refunds.

The role requires clear communication, patience, and a customer-first mindset. As part of our team, you will stay updated on products and policies, collaborate with other departments, and participate in ongoing training to enhance service quality.

Competenze

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.

Mansioni

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
• Handle customer complaints and concerns with patience and understanding.
• Process orders, refunds, and exchanges accurately.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to resolve complex customer issues.
• Document customer interactions and update account information in our customer service software.
• Identify and elevate priority issues when necessary.
• Provide personalized solutions to enhance customer satisfaction and loyalty.
• Participate in ongoing training to improve customer service skills and product knowledge.

Conoscenze

Verbal communication

Written communication

Problem solving

Multitasking

Empathy

Strumenti

Customer service software

Descrizione del lavoro

Domino's in Ocoee, Florida is seeking a friendly Customer Service Representative to join our team. You will assist customers by phone, email, and chat, resolve issues, and ensure accurate processing of orders and refunds.

The role requires clear communication, patience, and a customer-first mindset. As part of our team, you will stay updated on products and policies, collaborate with other departments, and participate in ongoing training to enhance service quality.