Customer Care Specialist - Mon-Fri, 8am-4:30pm

Martech Medical Products, Inc.; Yuma (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Martech Medical Products, Inc. in Yuma, AZ is seeking a Customer Service Representative to provide professional support to customers and sales reps via phone, email, and other channels. You'll manage orders, respond to inquiries, and troubleshoot issues to meet customer needs.

The ideal candidate will have strong communication, organization, and multi-tasking abilities, with proficiency in Microsoft Office. Experience in manufacturing or medical devices and ERP/CRM familiarity are a plus.

Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office.
• Strong customer service and interpersonal skills.

Responsibilities

• Provide professional and timely support to customers and sales reps via phone, email, and other communication channels.
• Responsible for data entry, order management, respond to customer inquiries, requests, concerns with accuracy and professionalism
• Troubleshoot issues and identify appropriate solutions to meet customer needs
• Account management, enter and process orders accurately and efficiently
• Collaborate with internal teams to resolve issues and ensure customer satisfaction
• Escalate complex customer concerns when necessary
• Deliver a positive customer experience during every interaction

Skills

Customer service

Communication

Problem solving

Organization

Microsoft Office

Education

High School Diploma

Tools

ERP systems

CRM systems

Job description

Martech Medical Products, Inc. in Yuma, AZ is seeking a Customer Service Representative to provide professional support to customers and sales reps via phone, email, and other channels. You'll manage orders, respond to inquiries, and troubleshoot issues to meet customer needs.

The ideal candidate will have strong communication, organization, and multi-tasking abilities, with proficiency in Microsoft Office. Experience in manufacturing or medical devices and ERP/CRM familiarity are a plus.