Customer Service Representative

Martech Medical Products, Inc.; Yuma (AZ); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Martech Medical Products, Inc. in Yuma, AZ is seeking a Customer Service Representative to provide professional support to customers and sales reps via phone, email, and other channels. You'll manage orders, respond to inquiries, and troubleshoot issues to meet customer needs.

The ideal candidate will have strong communication, organization, and multi-tasking abilities, with proficiency in Microsoft Office. Experience in manufacturing or medical devices and ERP/CRM familiarity are a plus.

Qualifikationen

• High School Diploma or equivalent.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office.
• Strong customer service and interpersonal skills.

Aufgaben

• Provide professional and timely support to customers and sales reps via phone, email, and other communication channels.
• Responsible for data entry, order management, respond to customer inquiries, requests, concerns with accuracy and professionalism
• Troubleshoot issues and identify appropriate solutions to meet customer needs
• Account management, enter and process orders accurately and efficiently
• Collaborate with internal teams to resolve issues and ensure customer satisfaction
• Escalate complex customer concerns when necessary
• Deliver a positive customer experience during every interaction

Kenntnisse

Customer service

Communication

Problem solving

Organization

Microsoft Office

Ausbildung

High School Diploma

Tools

ERP systems

CRM systems

Jobbeschreibung

Location: Yuma, Arizona
Employment Type: Full-Time
Schedule: Monday - Friday, 8:00am - 4:30pm

Join Our Team!

Do you enjoy helping customers, solving problems, and making a positive impact every day? We're looking for a motivated and customer-focused Customer Service Representative to join our growing team.

What You'll Do

• Provide professional and timely support to customers and sales reps via phone, email, and other communication channels
• Responsible for data entry, order management, respond to customer inquiries, requests, concerns with accuracy and professionalism
• Troubleshoot issues and identify appropriate solutions to meet customer needs
• Account management, enter and process orders accurately and efficiently
• Collaborate with internal teams to resolve issues and ensure customer satisfaction
• Escalate complex customer concerns when necessary
• Deliver a positive customer experience during every interaction

What We're Looking For

Required Qualifications

• High School Diploma or equivalent
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications

Preferred Qualifications

• Experience in a manufacturing, medical device, healthcare, or distribution environment
• Experience working with ERP or CRM systems

Success in This Role

The ideal candidate is:

• Customer-focused and committed to providing outstanding service
• A strong communicator who builds positives relationships
• Detail-oriented and organized
• A reliable team player with a positive attitude

  Why Join Us?

  At Medical Components, you'll join a team dedicated to delivering quality products and exceptional customer experiences. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful contribution to our customers and organization.