Customer Care Specialist — Loans & Financial Services

ExactHire; Montgomery (AL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Dental Insurance

Life Insurance

Medical Insurance

Vision

Job summary

ExactHire in Montgomery, AL is seeking a Customer Service Representative to ensure customer satisfaction and promote financial products. The CSR will handle loan applications, process payments, and provide service across in-person and phone channels.

The position emphasizes excellent communication, listening skills, and the ability to calm and resolve customer concerns while working with a software system to access customer details.

Qualifications

• Excellent communication and listening skills are essential.
• Ability to diffuse tense situations professionally.

Responsibilities

• Take loan applications and process payments.
• Assist customers with queries and loan servicing.
• Promote financial products and services.
• Handle customer complaints and escalate when needed.

Skills

Customer service

Communication

Active listening

Patience

Job description

ExactHire in Montgomery, AL is seeking a Customer Service Representative to ensure customer satisfaction and promote financial products. The CSR will handle loan applications, process payments, and provide service across in-person and phone channels.

The position emphasizes excellent communication, listening skills, and the ability to calm and resolve customer concerns while working with a software system to access customer details.