Customer Care Pro: Kitchen Cabinet Support & Orders

Talentify; Livonia (MI); On-site; USD 29,000 - 33,000; Full time

Job summary

Cabinetworks Group is seeking a customer service–focused associate in Livonia, MI to support order inquiries, product information and issue resolution. You will work with the sales team to drive positive customer experiences and ensure timely order processing.

The role pays $21.00–$24.00 per hour plus an annual bonus. A High School diploma or GED and 1–3 years of customer service experience are required, along with proficiency in MS Office and typing 45–50 WPM.

Qualifications

• High school diploma or GED required.
• 1-3 years of customer service experience.
• Proficient with Microsoft Office.
• Typing 45-50 WPM.
• Strong organizational and multi-tasking skills.
• Accurate data entry and attention to detail.
• Excellent verbal and written communication.
• Ability to resolve conflicts and work independently.

Responsibilities

• Provide customers, consumers, and sales team members requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement.
• Resolve product and service issues and relay information back to the appropriate department.
• Place outbound follow-up calls to consumers to ensure product delivery and overall customer satisfaction.
• Answer inbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues.
• Enter orders into system with high level of accuracy and volume.
• Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers.
• Participate in continuous training on policy, product, and processes.

Skills

Customer service

Typing 45-50 WPM

MS Office

Data entry

Multi-tasking

Attention to detail

Communication

Conflict resolution

Initiative

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Cabinetworks Group is seeking a customer service–focused associate in Livonia, MI to support order inquiries, product information and issue resolution. You will work with the sales team to drive positive customer experiences and ensure timely order processing.

The role pays $21.00–$24.00 per hour plus an annual bonus. A High School diploma or GED and 1–3 years of customer service experience are required, along with proficiency in MS Office and typing 45–50 WPM.