Customer Care Representative

Talentify; Waconia (MN); On-site; USD 29,000 - 33,000; Full time

Job summary

Cabinetworks Group is seeking a Customer Service Associate in Minnesota to provide customers with order inquiries, product information, and issue resolution. You will work with field sales and service to drive positive customer experiences.

The wage ranges from $21.00 to $24.00 per hour plus an annual bonus. Strong communication and data entry skills, along with proficiency in Microsoft Office, are essential for this role.

Qualifications

• High School diploma or GED.
• 1-3 years customer service experience.
• Proficient in Microsoft Office Suite.
• Typing 45-50 WPM.
• Excellent organizational skills and ability to multi-task.
• Strong attention to detail and data entry accuracy.
• Excellent verbal and written communication.
• Ability to resolve conflict and work independently.

Responsibilities

• Provide customers, consumers, and sales team with information on lead times, ETA, product specs, policies, and order cancellation.
• Resolve product and service issues and relay information to the appropriate department.
• Place outbound follow-up calls to customers to ensure delivery and satisfaction.
• Answer inbound calls to take orders and resolve issues.
• Enter orders into the system with high accuracy and speed.
• Maintain department standards and adapt to changing environments.
• Participate in ongoing training on policy, product, and processes.

Skills

Customer service

Typing 45-50 WPM

Verbal and written communication

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Job Description

WHO WE ARE

At Cabinetworks Group, our shared purpose is to bring the kitchen to life. We design and manufacture the most comprehensive choice of kitchen cabinets in the country across our brands that include iconic leaders like KraftMaid®, Medallion® and Merillat®. We are America’s largest privately held cabinetmaker, a best-in-class team of over 6,000 team members across 20 locations, including 15 manufacturing facilities.

WHAT YOU WILL DO

Provide customers and consumers with the highest level of service relative to order inquiries, product/technical support, promotional information, and issue resolution. Determine root causes to issues and develop resolution action plans based on findings. Work in concert with field sales & service to drive positive customer experiences.

The wage for this role is $21.00 to $24.00 per hour plus annual bonus.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

• Provide customers, consumers, and sales team members requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement
• Resolve product and service issues and relay information back to the appropriate department
• Place outbound, follow‑up phone calls to consumers to ensure product delivery and overall customer satisfaction
• Answer inbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues
• Enter orders into system with high level of accuracy and volume
• Maintain department standards with accuracy and be flexible in an ever‑changing environment in order to provide the highest level of service to our customers
• Participate in continuous training on policy, product, and processes

ESSENTIAL QUALIFICATIONS AND SKILLS:

• High School diploma or GED
• 1-3 years customer service experience
• Proficient computer skills required including Microsoft Office Suite.
• Demonstrated ability to type 45-50 WPM
• Excellent organizational skills, including ability to multi‑task and prioritize workload
• Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail
• Excellent verbal and written communication skills with the ability to interact with external customers
• Demonstrated successful capability to resolve conflict over sensitive or complex issues
• Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management

Shift

Full or Part Time

Full time

Cabinetworks Group is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cabinetworks Group is an E‑Verify employer. E‑Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

E‑Verify Participation Poster: English & Spanish

E‑verify Right to Work Poster: English, Spanish