Billing Support Specialist — Payments & Service Excellence

Chubb; Phoenix (AZ); On-site; USD 36,000 - 60,000; Full time

Job summary

Chubb in Phoenix is seeking a frontline Customer Service Associate to handle billing questions, payments, and portal assistance. You will be the first point of contact for clients, delivering accurate information and a courteous experience.

In a fast-paced, high-volume center, you will use multiple systems, demonstrate problem solving, and follow corporate policies while supporting cross-selling opportunities and overtime as needed.

Qualifications

• Experience in high-volume call center customer service.
• Strong verbal and written communication.
• Proficient computer skills and multi-tasking.
• Ability to handle billing inquiries and payments.
• Flexible to overtime and weekend shifts.

Responsibilities

• Answer billing questions and assist with portal login.
• Take payments and process transactions.
• Provide guidance via phone, chat, and email.
• Navigate systems to research and resolve inquiries.
• Cross-sell products when appropriate.
• Maintain productivity and quality standards.

Skills

Customer service

Communication

Multitasking

MS Office

Education

High school diploma

College degree a plus

Tools

Microsoft Office

CRM software

Job description

Chubb in Phoenix is seeking a frontline Customer Service Associate to handle billing questions, payments, and portal assistance. You will be the first point of contact for clients, delivering accurate information and a courteous experience.

In a fast-paced, high-volume center, you will use multiple systems, demonstrate problem solving, and follow corporate policies while supporting cross-selling opportunities and overtime as needed.