Customer Care Specialist: High-Volume Order & Support

New England Ice Cream Corporation; Norton (MA); Hybrid; USD 25,000 - 30,000; Full time

Job summary

New England Ice Cream Corporation is seeking a Customer Care Representative to support assigned accounts by handling inbound/outbound calls, processing orders, and resolving service issues. Working in a high-volume call center, you will partner with sales and operations to ensure accurate, timely service across territories.

The role emphasizes order accuracy, ERP/CRM entry, proactive communication, and maintaining strong customer relationships.

Qualifications

• 1-3 years of customer service or call center experience.
• Experience in food distribution or logistics is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Handle high-volume inbound and outbound calls from customers
• Process orders and review for completeness and pricing accuracy
• Resolve service issues and coordinate with Operations, Logistics, and Sales
• Maintain accurate customer records and document interactions

Skills

Customer service

Communication skills

High-volume calls

Attention to detail

Order entry

Education

High school diploma

Tools

Excel

ERP/CRM systems

Job description

New England Ice Cream Corporation is seeking a Customer Care Representative to support assigned accounts by handling inbound/outbound calls, processing orders, and resolving service issues. Working in a high-volume call center, you will partner with sales and operations to ensure accurate, timely service across territories.

The role emphasizes order accuracy, ERP/CRM entry, proactive communication, and maintaining strong customer relationships.