Customer Care Specialist – Call Center

Talentify; Roebling (NJ); On-site; USD 19,000 - 30,000; Full time

Job summary

Cream-O-Land Dairies in New Jersey is hiring a Call Center Representative to join a long-standing, family-owned team. The role handles a high volume of inbound and outbound calls, processes orders, and resolves customer questions with care.

Candidates should have at least a high school diploma and two years in customer support or data entry, strong phone etiquette, excellent communication, and proficiency with Microsoft Office and Excel. Bi-lingual abilities are helpful but not required.

Qualifications

• High School Diploma or equivalent
• Minimum of two years of customer support/data entry experience
• Excellent customer service and communication skills
• Strong computer skills including MS Office and Excel
• Bi-lingual is helpful but not required

Responsibilities

• Manage large volume of inbound and outbound calls in a timely manner
• Process customer orders; verify for accuracy and completeness
• Identify customer needs, clarify, and research every issue providing positive resolutions
• Make recommendations for additional products and services
• Ensure customers feel valued and supported

Skills

Customer service

Communication

Multitasking

Microsoft Office

Excel

Telephone etiquette

Data entry

10-key entry

Education

High School Diploma or equivalent

Tools

MS Office

Excel

10-key entry

Calculator

Job description

Cream-O-Land Dairies in New Jersey is hiring a Call Center Representative to join a long-standing, family-owned team. The role handles a high volume of inbound and outbound calls, processes orders, and resolves customer questions with care.

Candidates should have at least a high school diploma and two years in customer support or data entry, strong phone etiquette, excellent communication, and proficiency with Microsoft Office and Excel. Bi-lingual abilities are helpful but not required.