Dynamic Call Center Support Specialist

Cream O Land; Roebling (NJ); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance

401(k)

Paid time off

Job summary

Cream‑O‑Land Dairies is seeking a Call Center Representative to manage high-volume calls, process orders, and resolve issues with a customer-first approach. The role emphasizes accuracy, helpful communication, and teamwork in a fast-paced environment.

Ideal candidates will have at least two years in customer support/data entry, be proficient with Microsoft Office and Excel, and demonstrate reliable, professional telephone presence. Bilingual ability is a plus but not required.

Qualifications

• High School Diploma or equivalent.
• Minimum of two years of previous experience in a customer support/data entry role.
• Excellent customer service skills; friendly, courteous and helpful.
• Must be a highly reliable and a strong team member.
• Great computer skills; Microsoft Office Suite, and Excel.
• Fast and accurate 10 key entry and calculator skills.
• Professional telephone presentation.
• Excellent listening, oral and written communication skills.
• Able to multi-task in a fast-paced environment.
• Bi-lingual is helpful but not required.

Responsibilities

• Manage large volume of inbound and outbound calls in a timely manner.
• Process customer orders; verify for accuracy and completeness.
• Identify customer needs, clarify, and research every issue providing positive resolutions.
• Make recommendations for additional products and services.
• Ensure customers feel valued and supported.

Skills

Customer service

Communication skills

Multitasking

Typing/data entry

Bilingual (helpful)

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Excel

Job description

Cream‑O‑Land Dairies is seeking a Call Center Representative to manage high-volume calls, process orders, and resolve issues with a customer-first approach. The role emphasizes accuracy, helpful communication, and teamwork in a fast-paced environment.

Ideal candidates will have at least two years in customer support/data entry, be proficient with Microsoft Office and Excel, and demonstrate reliable, professional telephone presence. Bilingual ability is a plus but not required.