Customer Care Specialist – Fast-Paced Inbound/Outbound Calls

Cream-O-Land Dairy; Roebling (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Life insurance

401(k)

Paid time off

Job summary

Cream-O-Land Dairies is seeking a Call Center Representative to handle inbound and outbound calls, process orders, verify accuracy, and deliver excellent service. This role emphasizes solving customer issues and building lasting relationships.

Requirements include a High School Diploma and at least two years in a customer-support or data-entry role, plus strong communication and Excel/MS Office skills. Bilingual ability is helpful but not required.

Qualifications

• High School Diploma or equivalent.
• Minimum of two years of experience in a customer support/data entry role.
• Excellent customer service skills; friendly, courteous and helpful.

Responsibilities

• Manage large volume of inbound and outbound calls in a timely manner.
• Process customer orders; verify for accuracy and completeness.
• Identify customer needs, clarify, and research every issue providing positive resolutions.
• Make recommendations for additional products and services.
• Ensure customers feel valued and supported.

Skills

Customer service

Communication

Multitasking

MS Office

Excel

10-key entry

Education

High School Diploma

Tools

Microsoft Office

Excel

Job description

Cream-O-Land Dairies is seeking a Call Center Representative to handle inbound and outbound calls, process orders, verify accuracy, and deliver excellent service. This role emphasizes solving customer issues and building lasting relationships.

Requirements include a High School Diploma and at least two years in a customer-support or data-entry role, plus strong communication and Excel/MS Office skills. Bilingual ability is helpful but not required.