Customer Care Representative

Lineage; Town of Conklin (NY); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, dental, and basic life insurance

401k retirement plan

Paid time off

Annual bonus eligibility

Minimum of 7 holidays throughout the year

Job summary

A logistics and supply chain company in New York seeks an entry-level position focused on customer service. Responsibilities include processing orders, handling inquiries, and maintaining documentation. Competitive pay range of $20–$22/hour, with a hybrid work schedule after training. Comprehensive benefits include medical, dental, and 401k retirement plan.

Qualifications

• High School diploma or GED may be required depending on facility.
• Excellent verbal and written communication skills; English may be required.
• Proficient computer skills, including Microsoft Office Suite.

Responsibilities

• Perform customer service duties such as processing customer orders.
• Invoice and verify accounts accurately and in a timely manner.
• Develop and maintain customer relationships in a professional manner.

Skills

Excellent verbal and written communication skills

Excellent organizational skills

Proficient computer skills, including Microsoft Office Suite

Education

High School diploma or GED

Job description

Overview

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Schedule: Sunday – 7:00 AM–3:30 PM; Monday–Thursday – 8:30 AM–5:00 PM EST (7:30 AM–4:30 PM CST)

Pay Range: $20–$22/hour

Position: Hybrid (3 days in-office, 2 days remote - AFTER successfully completing a 6–8 week in-office training program )

Responsibilities

• Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.
• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in organized and comprehensive way

Additional Duties and Responsibilities

• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Minimum Requirements (knowledge, Skills, Abilities)

• High School diploma or GED may be required depending on facility
• Excellent verbal and written communication skills; English may be required
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Note: Pay range listed above appears twice in the original text; this refined version presents it once for clarity.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

Company Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Transportation, Logistics, Supply Chain and Storage

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.