Customer Care Specialist – Growth, Training & Hours

Lineage; Chester (VA); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

On-the-job training

Career growth opportunities

Benefits after 30 days of employment

Job summary

Lineage is hiring a Customer Care Representative to manage order processing, track product availability, and respond promptly to customer inquiries. You will work closely with warehouse operations to coordinate daily shifts and ensure accurate invoicing and receipts.

This role emphasizes professional communication and precise recordkeeping in a fast-paced environment. Benefits begin after 30 days, and there is on-the-job training with opportunities for growth and advancement as Lineage continues

Qualifications

• High School diploma or GED required (facility dependent).
• Excellent verbal and written communication skills; English may be required.
• Excellent organizational skills and ability to multi-task/prioritize workload.
• Proficient computer skills including Microsoft Office Suite.
• May be required to lift a minimum of 20 lbs./9 kgs; weight may be more depending on facility.

Responsibilities

• Process customer orders and verify accounts accurately in a timely manner.
• Verify inbound receipts for accuracy.
• Develop and maintain professional customer relationships.
• Generate customer reports (weekly/monthly late/bill reports) on request.
• Coordinate product availability and daily shift scheduling with warehouse team.
• Coordinate with Operations on client requests; expedite when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized manner.

Skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

Customer service mindset

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Lineage is hiring a Customer Care Representative to manage order processing, track product availability, and respond promptly to customer inquiries. You will work closely with warehouse operations to coordinate daily shifts and ensure accurate invoicing and receipts.

This role emphasizes professional communication and precise recordkeeping in a fast-paced environment. Benefits begin after 30 days, and there is on-the-job training with opportunities for growth and advancement as Lineage continues