Customer Care Specialist: Growth + CRM Mastery

Amur; Grand Island (NE); On-site; USD 34,000 - 52,000; Full time

Job summary

Amur is seeking a Customer Care Specialist to act as a liaison, deliver service information, and resolve customer issues with accuracy and efficiency. You will handle a high volume of calls, assess customer needs, and build trust through proactive communication.

You will maintain records in CRM, process payments, and support insurance compliance while meeting daily deliverables set by the Customer Care Supervisor. Occasional travel is required.

Qualifications

• High School diploma or GED required.
• 3–5 years in commercial customer service preferred.
• Strong verbal and written communication skills.

Responsibilities

• Submit document requests to Customer Care Documentation team.
• Gather and process documents for a Transfer and Assumption request.
• Complete Payoff paperwork once funds are received.
• Respond to customer email requests as assigned.
• Process payments and Skip Payments.
• Maintain customer records by updating contract information (address, phone, email).
• Update ACH account changes and requests for Due Date Change.
• Resolve incoming service requests with accurate information in a timely manner.
• Log all customer touches in CRM and promote customer-centric service.
• Occasional travel to other AmurEF offices and training sessions.

Skills

Multitasking

Communication

Problem solving

MS Office

Education

High School diploma or GED

Tools

MS Office Suite

Job description

Amur is seeking a Customer Care Specialist to act as a liaison, deliver service information, and resolve customer issues with accuracy and efficiency. You will handle a high volume of calls, assess customer needs, and build trust through proactive communication.

You will maintain records in CRM, process payments, and support insurance compliance while meeting daily deliverables set by the Customer Care Supervisor. Occasional travel is required.