Customer Support Specialist

Dutuc; Washington (District of Columbia); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Supportive team

Hands-on experience

Performance-based growth

Employee recognition

Mentorship and coaching

Job summary

Dutuc is seeking a personable and motivated Call Center Agent in Washington, DC to communicate with customers by phone and provide information about products and services. You will support a positive customer experience and help identify customer needs in a collaborative team setting.

The role emphasizes strong verbal communication, friendly professionalism, and a willingness to learn, with opportunities for training and career development within a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Respond to incoming customer calls in a friendly and professional manner.
• Provide accurate information about products, services, and company offerings.
• Answer customer questions and address routine concerns.
• Identify customer needs and recommend appropriate solutions.
• Conduct follow-up calls when appropriate to support customer relationships.
• Support customer satisfaction and relationship-building initiatives.
• Maintain accurate records of customer interactions and activities.
• Communicate customer feedback and recurring concerns to team members.
• Assist with customer outreach and engagement activities.
• Collaborate with team members to meet customer service and performance goals.
• Maintain a positive and professional tone during all calls.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Multitasking

Customer-focused

Listening skills

Problem solving

Positive attitude

Willingness to learn

Reliability

Adaptability

Self-motivation

Phone communication

Education

High school diploma or equivalent

Job description

Dutuc is seeking a personable and motivated Call Center Agent in Washington, DC to communicate with customers by phone and provide information about products and services. You will support a positive customer experience and help identify customer needs in a collaborative team setting.

The role emphasizes strong verbal communication, friendly professionalism, and a willingness to learn, with opportunities for training and career development within a supportive team environment.