Customer Care Advocate

Surib; Dayton (OH); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Surib in Dayton, OH seeks a motivated Call Center Representative to assist customers, answer questions, and provide accurate information about products and services. This entry-level role emphasizes strong communication, customer relationships, and professional skills development in a collaborative team.

Ideal candidates have a high school diploma and excellent verbal and listening skills, with a friendly, professional, and customer-focused attitude.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and listening skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable speaking with customers and prospective customers.
• Strong problem-solving and interpersonal abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, call center, sales, retail, or hospitality is a plus but not required.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Provide accurate information about products and services.
• Identify customer needs and recommend appropriate solutions.
• Assist customers with routine questions and requests.
• Support customer follow-ups and service activities.
• Communicate promotional information clearly when appropriate.
• Generate customer interest through professional conversations.
• Maintain accurate records of customer interactions and activities.
• Address routine customer concerns and direct complex issues when necessary.
• Support customer satisfaction and relationship-building initiatives.
• Collaborate with team members to achieve customer service and business goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Listening skills

Customer-focused attitude

Speaking with customers

Problem-solving

Interpersonal skills

Organizational skills

Multitasking

Reliability

Adaptability

Education

High school diploma or equivalent

Job description

Surib in Dayton, OH seeks a motivated Call Center Representative to assist customers, answer questions, and provide accurate information about products and services. This entry-level role emphasizes strong communication, customer relationships, and professional skills development in a collaborative team.

Ideal candidates have a high school diploma and excellent verbal and listening skills, with a friendly, professional, and customer-focused attitude.