Customer Care Specialist - Call Center & Scheduling

Surib; Dayton (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Surib in Dayton, OH is seeking a friendly Call Center Agent to handle customer communications by phone and provide professional assistance with questions, scheduling, and follow-up. You will need strong communication, active listening, accurate documentation, and the ability to manage multiple calls while updating systems.

No formal degree required; prior call center or customer service experience is helpful but not necessary, with dependable on-time performance and the ability to adapt to

Qualifications

• Clear and professional telephone communication.
• Strong customer service and listening skills.
• Good problem-solving and organizational abilities.
• Basic computer and data-entry skills.
• Ability to handle multiple calls and tasks efficiently.
• Dependable and punctual.
• Previous call center or customer service experience is helpful but not required.

Responsibilities

• Answer incoming customer calls professionally
• Provide accurate information about company services and processes
• Schedule and confirm appointments when needed
• Make outbound calls for customer follow-up and confirmations
• Document customer interactions accurately
• Update customer information in company systems
• Route questions or concerns to the appropriate team member
• Follow up on customer requests as needed

Skills

Phone communication

Customer service

Active listening

Documentation

Data entry

Multitasking

Punctuality

Problem solving

Job description

Surib in Dayton, OH is seeking a friendly Call Center Agent to handle customer communications by phone and provide professional assistance with questions, scheduling, and follow-up. You will need strong communication, active listening, accurate documentation, and the ability to manage multiple calls while updating systems.

No formal degree required; prior call center or customer service experience is helpful but not necessary, with dependable on-time performance and the ability to adapt to