Customer Care Specialist - Growth & Training

Entertainment Travel Associates; Lawrence (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Structured training and coaching

Opportunities for growth and advancement

Performance-based incentives

Collaborative work environment

Job summary

Entertainment Travel Associates is looking for a Call Center Agent to join their dedicated team in Lawrence, Massachusetts. This role requires you to engage in clear and courteous customer conversations, providing accurate information and maintaining high service standards.

Ideal candidates will be polished communicators who enjoy working with people and are comfortable in fast-paced environments. The company offers structured training, growth opportunities, and a supportive work culture.

Qualifications

• Confident and clear communicator.
• Patient and solution-focused.
• Reliable and motivated.
• Comfortable in fast-paced environments.

Responsibilities

• Engage in clear and courteous customer conversations.
• Provide accurate information and assistance.
• Maintain quality and consistency in interactions.
• Support team performance goals.
• Uphold service standards and professionalism.

Skills

Strong communication skills

Polished and approachable

Organized and dependable

Enjoys working with people

Job description

Entertainment Travel Associates is looking for a Call Center Agent to join their dedicated team in Lawrence, Massachusetts. This role requires you to engage in clear and courteous customer conversations, providing accurate information and maintaining high service standards.

Ideal candidates will be polished communicators who enjoy working with people and are comfortable in fast-paced environments. The company offers structured training, growth opportunities, and a supportive work culture.