Customer Support Specialist - Consumer Goods

Jobtailor; Massachusetts; On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is seeking a customer service professional in Massachusetts to act as the primary contact for consumers and provide outstanding support across calls and emails. You will troubleshoot products, process orders, and handle warranty replacements while maintaining brand integrity.

With 1+ years in call center or retail roles, you will meet KPIs, offer product recommendations, and adapt through continuous learning to support company growth and customer satisfaction.

Qualifications

• High School Diploma or GED is required.
• 1+ years in call center or retail experience.
• Consumer Goods Customer Service experience.
• Experience with Bluetooth, App, and Wi‑Fi connectivity devices.
• Excellent verbal and written communication skills.
• Ability to understand and follow oral and written instructions.
• Working knowledge of Microsoft Office applications (Word, Excel, Project, Power Point).
• Ability to sit for extended periods of time.
• Ability to take 12+ calls per hour.
• Must be dependable and prompt.

Responsibilities

• Serve as the primary contact for consumers providing outstanding customer support and service.
• Solve a variety of challenges with limited supervision.
• Handle incoming telephone calls or emails efficiently and accurately.
• Inquiries include product troubleshooting, sales orders, warranty replacements, and product specifications.
• Meet or trend towards required KPIs and consistently deliver excellent customer service.
• Make recommendations to meet consumer needs and promote products for company growth.
• Engage in continuous learning and adaptability as a foundation for skills needed to be successful.
• Demonstrate a favorable image of the organization and maintain brand integrity.

Skills

Product Troubleshooting

Sales Order Management

Warranty Replacement Handling

App Connectivity

Wi-Fi Connectivity

Education

High School Diploma

GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Project

Microsoft PowerPoint

Job description

Jobtailor is seeking a customer service professional in Massachusetts to act as the primary contact for consumers and provide outstanding support across calls and emails. You will troubleshoot products, process orders, and handle warranty replacements while maintaining brand integrity.

With 1+ years in call center or retail roles, you will meet KPIs, offer product recommendations, and adapt through continuous learning to support company growth and customer satisfaction.