Customer Service Representative

GFL Environmental Inc.; St. Louis (MO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

PTO 15 days

Medical/Dental/Vision

HSA with employer match

Parental Leave

401(k) with employer match 4%

Aflac supplemental plans

Employer paid life insurance

Short-term disability

Long-term disability

Mental health support (EAP)

7 paid holidays

Job summary

GFL Environmental Inc. is seeking a Customer Service Representative in Missouri to support commercial and industrial clients within the Environmental Services division.

You will maintain account records, perform high-volume data entry, track customer information, and process inquiries and service requests promptly. The role requires strong communication, data entry accuracy, and the ability to work with operations, sales, and field staff.

Qualifications

• High school diploma or GED required.
• Two to five years of customer service experience preferred.
• Proficient with Outlook, Word and Excel; strong data entry skills.

Responsibilities

• Provide professional customer service via phone, email, web, or in-person.
• Handle calls and resolve customer inquiries and concerns.
• Track customer data, enter information into system databases, and maintain files.
• Coordinate with operations, sales, and field staff to resolve service issues.
• Process payments, web requests, subscriptions, and refunds.
• Perform administrative tasks including credit checks, contract scanning, and account setups/cancellations.
• Maintain an organized workspace and adhere to policies.

Skills

Customer service

Data entry

MS Outlook

MS Word

MS Excel

Communication

Organization

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Pay: $21-$25/hr

Benefits

• 15 days of paid time off
• Competitive medical, dental, and vision plan options
• Health Savings Account with employer match option
• Paid Parental Leave
• 401(k) with an employer match up to 4%
• Supplemental health plans through Aflac
• Employer paid basic life insurance
• Employee paid short-term disability option
• Employer-paid long-term disability
• Mental health support through Employee Assistance Program
• 7 paid holidays annually

The Customer Service Representative serves as a primary contact for supporting commercial and industrial clients within GFL’s Environmental Services division. This role focuses heavily on maintaining accurate account records, performing high-volume data entry, tracking customer information, and processing inquiries and service requests in a timely manner.

Key Responsibilities

• Provide professional customer service via phone, email, web, or in-person.
• Handle incoming/outgoing calls and resolve customer inquiries and concerns.
• Track customer data, enter information into system databases, and maintain account files.
• Coordinate with operations, sales, and field staff to communicate instructions and resolve service issues.
• Process payments, web requests, residential subscriptions, and customer refunds.
• Perform administrative tasks including credit checks, contract scanning, and account setups/cancellations.
• Maintain an organized workspace, assist office visitors, and adhere to company policies and regulations.

Requirements

• High School Diploma or GED.
• Two (2) to five (5) years of customer service experience.

Knowledge, Skills and Abilities

• Ability to implement solutions to general and specific customer concerns.
• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
• Possess good organizational skills and record keeping skills.
• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
• Proficient in Microsoft Outlook, Microsoft Word and Excel.
• Good problem solving ability.
• Excellent data entry skills.

Physical/Mental Demands

• Ability to stand, sit, walk, use hands and fingers, talk and hear.
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions

• Work in indoor office environment 95% of the time.
• Noise level is usually moderate.