Customer Care Specialist - Full-Time Growth & Training

FF Inc; Waukesha (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Full-time schedule

Advancement opportunities

Professional experience

Team environment

Skill development

Job summary

FF Inc. in Waukesha, WI is seeking a friendly Customer Service Associate to join our team. You will interact with customers, answer questions, provide information about our services, and help resolve concerns while delivering a welcoming, professional experience.

No extensive experience required; strong communication and a willingness to learn are valued. You’ll support a collaborative team, handle requests and updates, and contribute to customer satisfaction in a fast-paced setting.

Qualifications

• Strong communication skills and a positive attitude.
• No extensive experience required; willingness to learn.
• Friendly, outgoing, dependable with good follow-through.
• Ability to work in a fast-paced, team-oriented environment.
• Experience in customer-facing roles is a plus, but not required.

Responsibilities

• Assist customers with questions, requests, and general support
• Provide friendly and professional service during every interaction
• Explain products, services, and company information clearly
• Help resolve customer concerns and find appropriate solutions
• Process customer requests and account updates
• Follow up with customers when needed
• Keep accurate records of customer interactions
• Work with team members to ensure customers receive timely support
• Maintain a professional and organized work environment
• Contribute to team goals and overall customer satisfaction

Skills

Friendly communication

Customer service

Problem solving

Teamwork

Organizational skills

Multi-tasking

Job description

FF Inc. in Waukesha, WI is seeking a friendly Customer Service Associate to join our team. You will interact with customers, answer questions, provide information about our services, and help resolve concerns while delivering a welcoming, professional experience.

No extensive experience required; strong communication and a willingness to learn are valued. You’ll support a collaborative team, handle requests and updates, and contribute to customer satisfaction in a fast-paced setting.