Customer Care Specialist - Flooring & Warranty Support

Service Pros Installation Group, INC.; Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Service Pros Installation Group, INC. seeks a Customer Care Specialist to handle customer inquiries via phone, email, and chat in a fast-paced environment.

You will collect details, document interactions, and escalate issues when needed to ensure a high level of service after installation. Responsibilities include answering calls, updating records in SPOT, and conducting post-installation warranty reviews and satisfaction surveys.

Qualifications

• Education and/or Experience – High school diploma or GED; 1–2 years related experience and/or training, or equivalent combination.
• Language Skills – Ability to read and comprehend simple instructions, correspondence, and memos; ability to write letters and documents.
• Mathematical Skills – Ability to perform basic algebraic calculations.
• Reasoning Ability – Apply common sense understanding to carry out instructions.
• Computer Skills – Knowledge of computer workstations; familiarity with databases, spreadsheets, email, and word processing.
• Communication Skills – Must communicate effectively in English, both orally and in writing.
• Vision – Ability to read documents on multiple screens and handwritten material.

Responsibilities

• Handle customer inquiries and complaints professionally; obtain details and escalate if unresolved.
• Answer, document, and resolve calls from SPIG Customer Service Line.
• Input data into SPOT to update records.
• Contact customers to review warranty information and conduct satisfaction surveys after installation.
• Other duties as assigned by the Customer Care Supervisor.

Skills

Customer service

Written & verbal communication

English proficiency

Problem solving

Data entry

Education

High school diploma or GED

Tools

SPOT (customer data system)

Job description

Service Pros Installation Group, INC. seeks a Customer Care Specialist to handle customer inquiries via phone, email, and chat in a fast-paced environment.

You will collect details, document interactions, and escalate issues when needed to ensure a high level of service after installation. Responsibilities include answering calls, updating records in SPOT, and conducting post-installation warranty reviews and satisfaction surveys.