Customer Experience Specialist - Flooring Solutions

Impact Property Solutions; Las Vegas (NV); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Vision and Dental Plan

Company paid life insurance

Generous Paid Time Off Program

401(K) / Roth plan with employer match

Generous PTO plus paid Holidays

Job summary

Impact Property Solutions in Las Vegas, NV is seeking a Customer Service Representative I to act as the company’s voice, taking orders, answering questions, and resolving complaints with friendly, efficient support. This full-time role requires strong data entry, problem-solving, and conflict-resolution skills, plus the ability to work with cross-functional teams and manage multiple tasks with precision.

Benefits include health, vision, dental, life insurance, PTO, 401(k) with employer match,

Qualifications

• High School Diploma or GED Equivalent.
• Minimum 1-year of customer service experience required
• Flooring Industry knowledge is a plus.
• RFMS Systems Experience is a plus.

Responsibilities

• Answer incoming calls.
• Responds to caller’s general information requests and/or inquiries.
• Takes accurate customer orders and follow through necessary process.
• Enter Floor plans, pricing, and other customer information for new and existing accounts.
• Provide timely response to request for information including returning all calls as quickly as possible.
• Exceed internal and external customer expectations for quality and service.
• Assist with projects on template updates

Skills

Interpersonal skills

Communication

Phone etiquette

MS Office

Time management

Problem solving

Detail oriented

Education

High School Diploma or GED

Tools

RFMS Systems

Job description

Impact Property Solutions in Las Vegas, NV is seeking a Customer Service Representative I to act as the company’s voice, taking orders, answering questions, and resolving complaints with friendly, efficient support. This full-time role requires strong data entry, problem-solving, and conflict-resolution skills, plus the ability to work with cross-functional teams and manage multiple tasks with precision.

Benefits include health, vision, dental, life insurance, PTO, 401(k) with employer match,