Customer Care Specialist - Flexible Schedule & Growth

Kenneth Howard - State Farm Agent; Lilburn (GA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Parental leave

Training & development

Licensing reimbursement

Job summary

Kenneth Howard Agency in Lilburn, GA is seeking a Customer Care Team Member to handle inquiries, provide policy information, and assist with policy changes and updates. You will maintain accurate records and collaborate with the agency team to meet client needs.

The role emphasizes customer service, attention to detail, and potential for internal advancement. Spanish-speaking skills are a plus, and licensing reimbursement is offered after 3 months to support professional growth.

Qualifications

• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Previous customer service experience preferred.
• Spanish Speaking (preferred)

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Meet with customers to review their accounts.
• Maintain accurate records of customer interactions.
• Assist with billing questions

Skills

Communication

Multitasking

Customer service

Spanish language

Job description

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

ROLE DESCRIPTION:

As a Customer Care Team Member with Kenneth Howard Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Meet with customer to review their accounts
• Maintain accurate records of customer interactions.
• Assist with billing questions

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Spanish Speaking (preferred)

BENEFITS:

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my office
• Licensing reimbursement after 3 months
• Professional and Personal Development