Insurance Customer Advocate - Flexible Schedule & Growth

Jennifer Forand; Village of Valatie (NY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Job summary

Jenniferforand is seeking a Customer Service Representative to join their team in Valatie, New York. In this role, you will be responsible for generating exceptional customer experiences that contribute to the growth of a successful insurance agency. Your focus on customer service and attention to detail will be key to resolving inquiries and supporting community members.

This position offers internal growth opportunities for sales-minded candidates and includes benefits such as a flexible schedule, paid time off, and training & development.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance

ROLE DESCRIPTION:

As a Customer Service Representative with Jennifer Forand's Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.