Customer Care Specialist: Flexible Schedule & Advancement

Jay Munj - State Farm Agent; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

401(k)

Health insurance

Job summary

Jay Munj - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support an active insurance agency. You will handle inquiries, help with policy changes, and coordinate with team members to anticipate community needs.

The role emphasizes empathetic service, accuracy in records, and opportunities for internal growth within a collaborative, family-like office culture in Michigan.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Arabic preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills/interpersonal

Job description

Jay Munj - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support an active insurance agency. You will handle inquiries, help with policy changes, and coordinate with team members to anticipate community needs.

The role emphasizes empathetic service, accuracy in records, and opportunities for internal growth within a collaborative, family-like office culture in Michigan.