Customer Care Specialist — First Aid & Safety

UniFirst Corporation; Missouri; Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Résumé du poste

UniFirst First Aid + Safety is a division of UniFirst Corporation. We are seeking a reliable Customer Service Representative to support customers by handling inquiries, processing orders, resolving issues, and maintaining strong client relationships.

This role features a 5‑day work week with two days off, on‑the‑job training, and a comprehensive benefits package including 401K with company match, profit sharing, health and life insurance, paid time off, and tuition reimbursement.

Qualifications

• A high school diploma, or GED equivalent, is required.
• Must be 18 years of age or older.
• Customer service experience is preferred.
• Verbal & written communication skills in English: professional telephone and email etiquette.
• Computer skills: proficient knowledge of Microsoft Office products; knowledge of MAPADOC and UPS/FedEx/Express is a plus.
• Comfortable performing basic mathematical skills.

Responsabilités

• Act as a liaison between customers and sales staff and a personal point of contact for customers and staff.
• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Forward Sales leads to the appropriate teams.
• Investigate errors, file claims, intercept shipments, and confirm shipments.
• Perform data entry duties, such as: processing orders, updating customer accounts, log claims for freight companies, pricing, reporting, map 'ship-to's' and item cross reference in MAPADOC, email invoices to customers upon request, distribute incoming faxes, and retrieve order from order processing partners.

Connaissances

Customer service

Communication skills

Office software

Formation

High school diploma or GED

Outils

Microsoft Office

MAPADOC

TEAMS

Description du poste

UniFirst First Aid + Safety is a division of UniFirst Corporation. We are seeking a reliable Customer Service Representative to support customers by handling inquiries, processing orders, resolving issues, and maintaining strong client relationships.

This role features a 5‑day work week with two days off, on‑the‑job training, and a comprehensive benefits package including 401K with company match, profit sharing, health and life insurance, paid time off, and tuition reimbursement.