Customer Service Representative - UniFirst First Aid + Safety

UniFirst Corporation; Earth City (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

Employee Discount (30%)

Employee Referral Bonuses

Job summary

UniFirst First Aid + Safety is seeking a reliable Customer Service Representative to support customers by ensuring timely and accurate service. You will manage inquiries, process orders, resolve issues, and maintain strong client relationships in a 5-day work week with on-the-job training.

The role emphasizes data entry, shipment interception, and coordination with sales teams, with a focus on professional communication and cross-functional collaboration.

Qualifications

• High school diploma or GED is required.
• Must be 18 years or older.
• Customer service experience is preferred.
• Proficient in English communication (phone/email).
• Computer skills with MS Office; knowledge of MAPADOC is a plus.

Responsibilities

• Serve as liaison between customers and sales staff and be a main point of contact for customers and staff.
• Answer questions related to accounts, procedures, and services by phone or email.
• Forward sales leads to appropriate teams.
• Investigate errors, file claims, intercept and confirm shipments.
• Perform data entry tasks: processing orders, updating accounts, logging freight claims, pricing, and emailing invoices on request.

Skills

Customer service experience

Verbal & written communication

English proficiency

Microsoft Office

Education

High school diploma or GED

Tools

MAPADOC

MS Excel

MS Outlook

MS Word

TEAMS

Lotus Notes

Job description

Description

UniFirst First Aid + Safety is seeking a reliable and hardworking Customer Service Representative to join our community. As a First Aid Customer Service Representative, you will be supporting our customers by ensuring timely, accurate, and professional services by managing customer inquires, processing orders, resolving product or service issues, and maintaining strong client relationships. Our standard is a 5-day work week, enjoy two days off a week. We have an immediate opening and provide on-the-job training.

Pay & Benefits

On-the-job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, and Employee Referral Bonuses.

What's in it for you?

Training:

With the most in-depth training platform in the industry, our employees get top-quality skills training designed to enhance their performance and assist them with their career potential and advancement.

Career Mobility:

We're a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!

Technology:

UniFirst's many cutting-edge sales tools and innovative programs are designed with one purpose in mind - to help you succeed.

Community Culture:

Our unique community culture is what makes UniFirst an organization that stands out from the rest.

Diversity:

At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.

What You'll Be Doing

• Act as a liaison between customers and sales staff and a personal point of contact for customers and staff.
• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Forward Sales leads to the appropriate teams.
• Investigate errors, file claims, intercept shipments, and confirm shipments.
• Perform data entry duties, such as: processing orders, updating customer accounts, log claims for freight companies, pricing, reporting, map "ship-to's" and item cross reference in MAPADOC, email invoices to customers upon request, distribute incoming faxes, and retrieve order from order processing partners.

Qualifications

• A high school diploma, or GED equivalent, is required.
• Must be 18 years of age or older.
• Customer service experience is preferred.
• Verbal & written communication skills in English: professional telephone and email etiquette.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc). Mas 200, Lotus Notes, and UPS/FedEx/Express work knowledge a plus.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)

About UniFirst First Aid + Safety

UniFirst First Aid + Safety is a division of the UniFirst Corporation. UniFirst First Aid + Safety is one of the largest providers of First Aid, AEDs, Compliance Training, Safety, and PPE products in the United States. Businesses such as manufacturing, office buildings, retail, construction, logistics, automotive, and government agencies, are just a few examples of our current customer base. We are part of a $70 million division within a $1.8 billion company.

UniFirst is an equal-opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws