Customer Service Representative - UniFirst First Aid + Safety

UniFirst Corporation; Missouri; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst First Aid + Safety is a division of UniFirst Corporation. We are seeking a reliable Customer Service Representative to support customers by handling inquiries, processing orders, resolving issues, and maintaining strong client relationships.

This role features a 5‑day work week with two days off, on‑the‑job training, and a comprehensive benefits package including 401K with company match, profit sharing, health and life insurance, paid time off, and tuition reimbursement.

Qualifications

• A high school diploma, or GED equivalent, is required.
• Must be 18 years of age or older.
• Customer service experience is preferred.
• Verbal & written communication skills in English: professional telephone and email etiquette.
• Computer skills: proficient knowledge of Microsoft Office products; knowledge of MAPADOC and UPS/FedEx/Express is a plus.
• Comfortable performing basic mathematical skills.

Responsibilities

• Act as a liaison between customers and sales staff and a personal point of contact for customers and staff.
• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Forward Sales leads to the appropriate teams.
• Investigate errors, file claims, intercept shipments, and confirm shipments.
• Perform data entry duties, such as: processing orders, updating customer accounts, log claims for freight companies, pricing, reporting, map 'ship-to's' and item cross reference in MAPADOC, email invoices to customers upon request, distribute incoming faxes, and retrieve order from order processing partners.

Skills

Customer service

Communication skills

Office software

Education

High school diploma or GED

Tools

Microsoft Office

MAPADOC

TEAMS

Job description

UniFirst First Aid + Safety is seeking a reliable and hardworking Customer Service Representative to join our community. As a First Aid Customer Service Representative, you will be supporting our customers by ensuring timely, accurate, and professional services by managing customer inquires, processing orders, resolving product or service issues, and maintaining strong client relationships. Our standard is a 5-day work week, enjoy two days off a week. We have an immediate opening and provide on-the-job training.

Pay & Benefits:

• On-the-job training
• 401K with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Direct Payroll Deposit
• Tuition Reimbursement
• 30% Employee Discount
• Employee Referral Bonuses

What’s in it for you?

Training:

With the most in-depth training platform in the industry, our employees get top-quality skills training designedto enhance their performance and assist them with their career potential and advancement.

Career Mobility:

We’re a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!

Technology:

UniFirst’s many cutting-edge sales tools and innovative programs are designed with one purpose in mind – to help you succeed.

Community Culture:

Our unique community culture is what makes UniFirst an organization that stands out from the rest.

Diversity:

At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.

What you’ll be doing:

• Act as a liaison between customers and sales staff and a personal point of contact for customers and staff.
• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Forward Sales leads to the appropriate teams.
• Investigate errors, file claims, intercept shipments, and confirm shipments.
• Perform data entry duties, such as: processing orders, updating customer accounts, log claims for freight companies, pricing, reporting, map 'ship-to's' and item cross reference in MAPADOC, email invoices to customers upon request, distribute incoming faxes, and retrieve order from order processing partners.

Qualifications

What we’re looking for:

• A high school diploma, or GED equivalent, is required.
• Must be 18 years of age or older.
• Customer service experience is preferred.
• Verbal & written communication skills in English: professional telephone and email etiquette.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc). Mas 200, Lotus Notes, and UPS/FedEx/Express work knowledge a plus.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc).

About UniFirst First Aid + Safety

UniFirst First Aid + Safety is a division of the UniFirst Corporation. UniFirst First Aid + Safety is one of the largest providers of First Aid, AEDs, Compliance Training, Safety, and PPE products in the United States. Businesses such as manufacturing, office buildings, retail, construction, logistics, automotive, and government agencies, are just a few examples of our current customer base. We are part of a $70 million division within a $1.8 billion company.

UniFirst is an equal-opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at [e-mail] or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at [phone] to let us know the nature of your request.