Customer Care Specialist, Financial Services

Abovelending; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Above Lending is seeking a customer service representative to assist customers with inquiries, payments, and account changes by phone or email. The role emphasizes excellent listening and communication to resolve issues quickly and accurately.

Two+ years in financial services and contact center experience are preferred. Proficiency with Talkdesk, Zendesk, LoanPro, and office tools will help you succeed in a fast-paced environment.

Qualifications

• 2+ years in financial services customer support or call center.
• Experience handling inquiries, payments, and account changes via phone or email.
• Strong listening and communication skills with attention to accuracy.

Responsibilities

• Assist customers with inquiries, account navigation, payments, and changes via phone or email.
• Provide exceptional service by listening and addressing concerns promptly.
• Resolve issues using critical thinking and adapt to fast-paced priorities.
• Enter data accurately and maintain up-to-date customer information.
• Collaborate with teammates and other departments to improve processes.
• Meet service level agreements and contribute to company goals.

Skills

Customer service

Communication skills

Multitasking

Data entry

Problem solving

Team collaboration

Adaptability

Tools

Talkdesk

Zendesk

LoanPro

GDS

Microsoft Office

Google Suite

Job description

Above Lending is seeking a customer service representative to assist customers with inquiries, payments, and account changes by phone or email. The role emphasizes excellent listening and communication to resolve issues quickly and accurately.

Two+ years in financial services and contact center experience are preferred. Proficiency with Talkdesk, Zendesk, LoanPro, and office tools will help you succeed in a fast-paced environment.