Customer Support Specialist - Fast-Paced Finance Help

Eddy; Provo (UT); On-site; USD 28,000 - 36,000; Full time

Job summary

Lift Credit is seeking a Customer Support Representative to assist customers through the loan application process and payments. You will be the upbeat first contact, handling inquiries by text and email, and guiding customers with organized documentation and accurate product information.

The role emphasizes enthusiasm, teamwork, and the ability to multitask in a fast-paced environment while delivering exceptional service to Lift Credit clients in Provo, Utah.

Qualifications

• Exemplary writing and verbal communication skills.
• Willingness to learn and solve problems.
• Ability to work well in a team and multitask.
• Calm, optimistic demeanor in challenging situations.
• Computer literate with basic software knowledge.

Responsibilities

• Assist customers with making payments and loan-related questions.
• Serve as the first contact for customers with a happy and energetic demeanor.
• Field inbound and make outbound calls to assist loan applications.
• Answer customer questions via text and email.
• Organize customer documents and information for processing.
• Provide accurate information about Lift Credit products and services.
• Deliver outstanding customer service to Lift Credit customers.

Skills

Communication

Customer service

Problem solving

Teamwork

Multitasking

Listening

Education

High School Diploma

Job description

Lift Credit is seeking a Customer Support Representative to assist customers through the loan application process and payments. You will be the upbeat first contact, handling inquiries by text and email, and guiding customers with organized documentation and accurate product information.

The role emphasizes enthusiasm, teamwork, and the ability to multitask in a fast-paced environment while delivering exceptional service to Lift Credit clients in Provo, Utah.