Customer Service & Payments Specialist

PEAC Solutions; Mount Laurel Township (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short/Long-term disability

401(k) with match

FSA/HSA

Paid time off

Community day off

Birthday off

Job summary

PEAC Solutions is seeking a Customer Service Specialist to address inquiries via phone and email, maintain professional relationships, and collaborate with management to stay informed on product knowledge and policies.

Reporting to the Customer Care Manager, you will handle high-volume calls, process payments, and ensure accurate data entry while supporting cross-functional teams in a fast-paced lending environment. Prior call center in finance preferred.

Qualifications

• Minimum 1–3 years in a customer service role, preferably in a financial organization.

Responsibilities

• Answer a minimum quota of customer calls daily and address inquiries.
• Maintain efficient talk times to gather information and provide timely resolutions.
• Collaborate in a fast-paced team to minimize customer wait times and deliver service.
• Process adjustment requests according to customer requirements.
• Navigate multiple software applications including Service Cloud and MS Office.
• Update customer records after each interaction.
• Ensure timely responses to correspondence via mail, email, and fax.

Skills

Customer service

Call center

Communication skills

Detail oriented

Independent work

Education

High School Diploma/GED

Tools

Service Cloud

Microsoft Office

Outlook

CyberSource

OnBase

Job description

PEAC Solutions is seeking a Customer Service Specialist to address inquiries via phone and email, maintain professional relationships, and collaborate with management to stay informed on product knowledge and policies.

Reporting to the Customer Care Manager, you will handle high-volume calls, process payments, and ensure accurate data entry while supporting cross-functional teams in a fast-paced lending environment. Prior call center in finance preferred.