Customer Care Specialist – Financial Services

PLS; Broadview (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision

401k

Paid vacation

Opportunities for advancement

Ongoing training

Job summary

PLS Financial Services is hiring a Customer Care Representative in Oak Brook, IL. The role serves internal and external customers with information about financial products and services, handling inquiries in a fast-paced environment.

The position requires a 9-hour shift with a one-hour lunch, weekends and holidays, and offers competitive pay and growth opportunities within the company. Strong customer service skills and the ability to manage multiple tasks are essential.

Qualifications

• Minimum 1 year of customer service experience or in a contact center.
• Ability to communicate clearly and effectively.
• Excellent written and oral communication skills.
• Able to work flexible hours including evenings and holidays.
• Strong multitasking and organizational skills.

Responsibilities

• Address escalated customer inquiries promptly.
• Identify root causes and advise best solutions; follow up for resolution.
• Maintain accurate records of interactions and transactions.
• Educate customers on products and services; suggest additional options.
• Ensure all interactions comply with policies and legal requirements.
• Maintain knowledge of PLS products and services.
• Uphold professional and courteous telephone manners.

Skills

Customer service

Communication

Spanish (bonus)

Education

High school diploma

Tools

Microsoft Windows

Microsoft Office

Job description

PLS Financial Services is hiring a Customer Care Representative in Oak Brook, IL. The role serves internal and external customers with information about financial products and services, handling inquiries in a fast-paced environment.

The position requires a 9-hour shift with a one-hour lunch, weekends and holidays, and offers competitive pay and growth opportunities within the company. Strong customer service skills and the ability to manage multiple tasks are essential.