Evening Customer Care Specialist - In-Person

Wintrust Financial Corporation; Illinois; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Paid Time Off

Life insurance

Accidental death and dismemberment

Short-term and long-term Disability

Parental Leave

Employee Assistance Program (EAP)

Traditional and Roth 401(k) with match

Flexible Spending Account (FSA)

Employee Stock Purchase Plan

Critical Illness Insurance

Accident Insurance

Transportation and Commuting Benefits

Banking Benefits

Pet Insurance

Job summary

Wintrust Financial Corporation in Rosemont, IL is hiring a Customer Contact Center Representative to deliver best-in-class service via phone and electronic channels in a fast-paced, multi-media environment. The role requires 1-3 years of directly related experience, with banking customer service preferred, and includes on-site training in Rosemont for five weeks (8:30am–5:00pm Central).

After training, the evening shift runs 11:30am–8:00pm, Monday through Friday with some Saturday work.

Qualifications

• 1-3 years directly related experience.
• Banking customer service experience - preferred.

Responsibilities

• Solve both internal and external customer inquiries, complaints and requests by using a single point of contact resolution utilizing solid knowledge of the bank’s processes, procedures and electronic systems, while identifying potential systemic problems.
• Coordinate and assist in resolving deposit, loan, treasury management and other line-of-business related issues in response to customer inquiries and escalate to the appropriate operational department contact for resolution.
• Advise and train internal customers via Branch Support Services, educate on processes/procedures/systems, recommend on customer resolution.
• Provide on-going relationship servicing with current customers to maintain goodwill and gain additional business through promotion and cross-selling other bank products and services as appropriate to meet customer requirements and the bank’s profitability goals.

Job description

Wintrust Financial Corporation in Rosemont, IL is hiring a Customer Contact Center Representative to deliver best-in-class service via phone and electronic channels in a fast-paced, multi-media environment. The role requires 1-3 years of directly related experience, with banking customer service preferred, and includes on-site training in Rosemont for five weeks (8:30am–5:00pm Central).

After training, the evening shift runs 11:30am–8:00pm, Monday through Friday with some Saturday work.